How to avail calibration services (For Indian Customers) Nucleonix Systems offers radiation calibration services to its customers. Calibration services are provided for Nucleonix Systems manufactured products and also to others manufactured products. Nucleonix Systems Calibration Facilities are now accredited by NABL – National Accreditation Board for Testing and Calibration Laboratories. Hence we are an authorized lab for offering Radiation calibration services. We are attaching the following documents namely 1) “Certificate of Accreditation”. and 2) “Scope of Accreditation”, given by National Accreditation board for testing & calibration laboratories, in the following pages.

How to avail calibration services: As per the Atomic Energy Regulatory Board (AERB) guide lines, it is necessary to calibrate any Radiation Monitoring equipment once in two years. When you want to send your Radiation Monitor / Area Monitor / Contamination Monitor etc. for calibration to our works, you may send the equipment for calibration, by following the steps given below:

Our standard calibration charges per equipment (All types of Radiation Monitors including Portable Survey Meters, Contamination Monitors & Area Gamma Monitors) are Rs: 6000 + Packing + Freight charges. If the Radiation monitors of other makes or imported meters then the charges are Rs: 7000 + Packing + Freight charges. You can email a ‘work order’ accepting these charges and calibration certificate is valid for 2 years. These charges may vary from time to time, hence you may obtain fresh quotation when you want to send your unit for calibration.

Email your work order, and despatch / send the equipment to our works if it is 5 years old or less including details of mode of transport sent with docket particulars. If your unit is more than 5 years old, and it is in working condition we may accept the unit for calibration. If it is not in working condition, only on receipt of the unit at our works and on inspection by our engineer, we will confirm on its serviceability and calibration.

Also mention in your work order and clearly indicate that you will agree to pay calibration charges and also equipment repair charges additionally if the unit is faulty and requires repairs, before one can take it up for calibration.

You are requested to ensure good packing to avoid any transportation damages. Especially, if there are external detector probes, they are to be packed with sufficient soft foam to ensure no damage in transportation.

Use only the specified following mode of transportation system for dispatching on door delivery basis. FEDEX/GATI cargo / Courier / RPP / Speed Post parcel etc. Send the equipment on freight paid basis. (Equipments sent by other methods such as Rail / Road etc will not be collected). Also you can cover for transit insurance both ways if you wish. Nucleonix system is not responsible for any transportation damages or loss during transportation both ways.

Immediately on receipt of the equipment, we will send an acknowledgment & also a proforma bill by email / post. Based on the proforma bill, once we receive the payment, equipment will be dispatched back by similar mode of transportation as mentioned above.

8.5 How to avail calibration services (For Foreign Customers) Foreign customers can calibrate Nucleonix make Radiation Monitors / equipments in their country at any of their accredited Radiation calibration labs. Nucleonix systems will be happy to provide any help and guidance if needed, for calibration. Alternatively if you send the equipment here to India we can also provide calibration services. We can also undertake calibration of other make Radiation monitors at our NABL accredited calibration lab.

Calibration Standards Lab & Facility:
We have two calibration labs.
i. Low Level Calibration Lab.
ii. High Dose Rate Calibration lab.

Gamma Survey instruments calibrator has Cs-137 source 107.43 mCi as on 01 Jan 2020. It is basically a gamma survey instruments calibrator procured from AEA Technologies UK/USA. Has NIST traceability accuracy within +/-7% .

High Dose Rate Calibration Lab: This lab has a 7.43 Ci , Co-60 standard housed in a CRC-2 Camera, operated remotely viewed through CCTV arrangement. High dose rate Survey Meters, High level Area Monitors etc are calibrated in this lab. This CRC-2 Camera is housed in a separate concrete building. All the radiation monitors manufactured by Nucleonix Systems are authentically calibrated at this Facility, before they are shipped / dispatched.

CRC-2 Camera has Co-60 standard obtained from Bhabha Atomic Research Centre, Mumbai. It is a certified source.

Availing of Maintenance / Calibration Services and Warranty Clause

GENERAL
As per the warranty clause of the company, we provide one year warranty during which period we provide free service at our works. Hence in case of any mal-function in our instruments, you are requested to send the unit back to our works by RPP / COURIER / SPEED POST PARCEL / GATI / FEDEX / door delivery. We shall arrange immediate rectification/replacement within two weeks from the date of receipt of the equipment at our place. Please note that the equipment will be serviced at our works only.

The equipment is to be sent to:
The Servicing Department
NUCLEONIX SYSTEMS PRIVATE LIMITED
Plot No: 162 A & B, PHASE II, I.D.A. Cherlapally, Hyderabad – 500 051.
Phone: 040-29706483 / 84 / 85, Mobile No: 7331104481 / 82.
E-mail: info@nucleonix.com Web : www.nucleonix.com.

For all the Radiation Monitoring equipment, detectors built-in or external probes will not have one-year warranty, but only inspection warranty at the time of supply is provided. Since detectors will / may have fragile glass construction, we do not provide warranty. In case of failure of these components, Nucleonix will supply detector replacement at cost-cost price.

Note: In respect of all types of portable radiation monitors, it may be necessary to checkup and recalibrate the equipment once in a year at our works.

EQUIPMENT REPAIRS / SERVICING POLICY (WITHIN INDIA)
During Warrantee
The following procedure is to be followed by the customers within India for availing services/ repairing facility during warrantee period.

• Equipment’s are to be sent to our works for availing free repair services during warrantee, after the customer receives approval from our customer support division, by sending an e-mail.
• For all equipment’s, costing less than 6.0 lakhs, one year warrantee & free service is offered, when the equipment’s are sent to our works only. For larger systems such as installed systems, networked systems, specialized systems, costing more than 6.0 lakhs, during one year warrantee, free service is offered at site. Field Service Engineer will be deputed subject to warrantee terms & conditions.
• This does not include personal computer related problems, for which local computer service provider of the PC vendor is to be contacted. Also for software related problems, online support will be provided. Software support doesn’t include cleaning of virus problems etc.
• When the equipment’s are sent to our works for warrantee services, they are to be properly packed with adequate cushion to prevent any transportation damages. Nucleonix Systems is not responsible for damages or loss during transportation.
• Packing / Freight charge is to be borne by customer when he sends the equipment to our works. However when we return after servicing, packing will be Nucleonix responsibility and Freight charges will be to your account. Only services are free.
• Please indicate in your correspondence, equipment model & serial number.
• All the equipments are to be sent to our works only on door delivery basis.
• For Door Delivery Transportation contact FEDEX / GATI cargo in your city / town or a reliable courier service to pick the consignment from your place. For their nearest local address & phone Nos; look into their websites. Transit insurance, if the customer feels is necessary, it is to be covered.
• Nucleonix Systems will not receive the equipments sent by other modes of transportation, such as Rail/Road.
• After servicing, equipments will be sent back by same mode of transport such as FEDEX / GATI / COURIER / RPP / SPEED POST.
• All types of Radiation detectors, glass ware, PMTs etc which are fragile are not covered in warrantee, if the failure is due to physical damage, external or internal due to shock, dropping, miss-handling etc. If the failure is due to a natural fault, then only it is covered under warrantee for a limited period of three months. However complete electronics is covered for 1 year warrantee.
• You can also send the equipment personally to our works for repairs either during or after warrantee, after fixing up with our service dept (Customer Support Division). If possible we may repair on same day or your person can stay for a day or two and get it repaired / calibrated.

After warrantee Services
On expiry of 1yr warrantee, if you like to send the equipment (low cost less than 6.0 lakhs) for repairs to our works, you may please observe the following procedure.

• Send an e-mail with details mentioning that you agree to pay service charges which includes: Basic service charges per unit / module in the range of Rs: 2500 to Rs : 10,000 depending on the sophistication of the unit, calibration charges (if applicable for your equipment) + cost of components + packing charges + Return Freight charges @ actuals.
• Once our customer support department responds and requests you to despatch the equipment to our works for repairs, you may do so by following the steps given below.
• Followed by this you can send the equipment straight away if it is within 5 yrs old. If the equipment is beyond 5 yrs old, then also you can send it for repairs, however only after you receive confirmation from Customer Support Division, that it is repairable and is not an obsolete model. If the design is obsolete, then customer support division (CSD) may give you ‘buy back’ offer to replace with new model or upgrade it with electronic circuit boards & enclosure.
• For all installed equipments, costing above Rs. 6.0 lakhs, which are larger in size and for which field servicing only is recommended, you can obtain a quotation with relevant details by sending an e-mail & avail the services accordingly.
• For all field servicing jobs, since we need to depute engineers, it is likely, to take time and also it will cost more which includes Engineer’s TA & DA etc., apart from basic service charges + cost of spares etc. Please note that basic service charges will be different for different products depending upon sophistication.
• Also in some cases it may not be possible to fix-up the problems in the field itself, and in such cases, we may advise you to send them to our works.
• For all jobs to be serviced in the field, customer is requested to provide adequate details on the nature of problems, to enable our engineer to come prepared with adequate spares.
• For any additional information, send an e-mail to info@nucleonix.com, Atten: Customer Support Division.

EQUIPMENT REPAIRS / SERVICING POLICY (FOR EXPORTS)
Equipments, manufactured and exported are subjected to a well defined quality assurance (QA plan & Factory acceptance tests (FAT. Nucleonix systems has the following policy to provide maintenance support to overseas customers either directly or through international dealers / distributors.

During & after warranty:

• For minor problems, which can be handled by customers, servicing tips have been provided in the user manual / servicing manual.
• Also, most of the equipments have built-in fault diagnostic features which will indicate to the user nature of problem in the equipment. Based on the visual indication in the instrument Display, user can take corrective action or contact Nucleonix Systems by email for help.
• Nucleonix Systems will guide in localizing the defective part /module or sub-system by interacting with the customer if required. Skype will be used for communication.
• During warranty free replacement of sub-system or board (PCB) will be done. However customer has to send defective sub-system back to Nucleonix Systems within 15 days on arranging replacement.
• During & after warranty, any Freight charges & Customs clearance charges are to be borne by customers, both ways.
• If it is a manufacturing defect, then Nucleonix Systems will bear the replacement cost of sub-system / unit. However any Freight charges & Customs clearance charges in their country are to be borne by customer.
• After warranty, services will be similar to that of services during warranty. However, customer will have to pay for cost of parts replaced, freight charges both ways & Customs clearance charges in both the countries. Nucleonix Systems plans to introduce audio visuals on web or on CDs to facilitate product demonstration, installation & minor maintenance, very soon.

ANNUAL MAINTENANCE CONTRACT (AMC) Annual maintenance contract (AMC) services:
For all sophisticated instruments & systems and also for installed monitors & networked systems in a Nuclear Facility or a Radiological Lab or in a Medical Cyclotron Facility where number of instruments are networked, it is advised that customers enter into an economical Annual maintenance contract with Nucleonix Systems. Detailed AMC proposal can be obtained from our customer support division (CSD), by giving required inputs.

Inputs required by our CSD to send you AMC proposal:
Name, year & data of purchase, Sl. Nos. of equipments, Model No’s, No. of equipments for which AMC is required. Additionally number of calls per annum required for preventive & breakdown maintenance may also be indicated.

Advantage of entering into AMC:

• Equipment services offered will be prompt & timely.
• Nucleonix systems maintain required spares, spare tested PCBs, detectors & other critical components which may become obsolete.
• Obsolescence in electronics is quite rapid. If you enter into AMC, guaranteed service for the period of AMC will be the responsibility of Nucleonix Systems.
• Nucleonix Systems will maintain Engineers at your disposal to attend to AMC calls on time Without AMC, prompt service calls are not guaranteed.
• If some critical components become obsolete, then Nucleonix systems may request you to upgrade the product with new model or new electronics which may be expensive, if you are not under AMC.

Training on maintenance / servicing:


• To a limited extent, we offer training on maintenance / repairs at our works to customers on chargeable basis. Details can be obtained from our Customer Support Division, by customers who may require such services.