Equipment Repairs / Servicing Policy (With in India)

(a) During Warrantee

The following procedure is to be followed by the customers with in India for availing services/ repairing facility during warrantee period. See more information concerning paras netticasino peli.

• Equipments are to be sent to our works for availing free repair services during warrantee, after the customer receives approval from the customer support division, by sending an e-mail.
• For all equipments, costing less than 6.0 lakhs one year warrantee & free service is offered, when the equipments are sent to our works only. For larger systems such as installed systems, networked systems, specialized systems, costing more than 6.0 lakhs during one year warrantee, free service is offered at site for services within India only. Field service Engineer will be deputed subject to warrantee terms & conditions.
• Of course services are free provided, the defects developed are due to normal / natural failures. Any failures due to over voltage, electrical disturbances / short circuits & because of non-use of servo-stabilizer or due to mishandling of equipment, including physical damage or breakage, then the customer has to pay for the repairs even if it is under warranty.
• This does not include personal computer related problems, for which local computer service provider of the PC vendor is to be contacted. Also for software related problems online support will be provided. Software support doesn’t include cleaning of virus problems etc.
• When the equipments are sent to our works for warrantee services, they are to be properly packed with adequate cushion to prevent any transportation damages. Nucleonix Systems is not responsible for damages or loss during transportation.
• Packing / Freight charge is to be borne by customer when he sends the equipment to our works. However when we return after servicing packing will be Nucleonix responsibility & Freight charges will be to your account. Only services are free.
• Please indicate in your correspondence equipment model & serial number.
• All the equipments are to be sent to our works only on door delivery basis.
• For Door Delivery Transportation contact XPS/GATI cargo in your city / town or a reliable courier service to pick the consignment from your place. For their nearest local address & phone no’s look into their websites. Transit insurance if the customer feels is necessary it is to be covered.
• Nucleonix Systems will not receive the equipments sent by other modes of transportation, such as Rail/Road.
• After servicing, equipments will be sent back by same mode of transport such as XPS/GATI/COURIER/RPP.
• All types of Radiation detectors, glass ware, PMTs etc which are fragile are not covered in warrantee, if the failure is due to physical damage, external or internal due to shock, dropping, miss-handling etc. If the failure is due to a natural fault then only it is covered under warrantee for a limited period of three months. However complete electronics is covered for 1 year warrantee.
• You can also send the equipment personally to our works for repairs either during or after warrantee, after fixing up with our service dept (Customer Support Division). If possible we may repair on same day or your person can stay for a day or two & get it repaired & or calibrated.

(b) After warrantee Services

• On expiry of 1yr warrantee if you like to send the equipment (low cost less than 6.0 lakhs) for repairs to our works, you may please observe the following procedure.
• Send an e-mail with details mentioning that you agree to pay service charges which includes: Basic service charges per unit / module in the range of Rs: 2500 to Rs : 10,000 depending on the sophistication of the unit calibration charges ( if applicable for your equipment) + cost of components + packing charges + Return Freight charges @ actual.
• Once our customer support department responds & requests you to despatch the equipment to our works for repairs, you may do so by following the steps given below.
• Followed by this you can send the equipment straight away if it is within 5 yrs old. If the equipment is beyond 5 yrs old, then also you can send it for repairs, however only after you receive confirmation from Customer Support Division, that it is repairable & is not an obsolete model. If the design is obsolete then customer support division (CSD) may give you ‘buy back’ offer to replace with new model or upgrade it with electronic circuit boards & enclosure.
• For all installed equipments costing above Rs: 6.0 lakhs which are larger in size & for which field servicing only is recommended, you can obtain a quotation with relevant details by sending an e-mail & avail the services accordingly.
• For all field servicing jobs, since we need to depute engineers, it is likely, to take time & also it will cost more which includes Engineer’s TA & DA etc., apart from basic service charges + cost of spares etc. Please note that basic service charges will be different for different products depending upon sophistication.
• Also in some cases it may not be possible to fix-up the problems in the field itself, in such cases we may advise you to send them to our works.
• For all jobs to be serviced in the field, customer is requested to provide adequate details on the nature of problems, to enable our engineer to come prepared with adequate spares. For any additional information send an e-mail to info@nucleonix.com, Atten: Customer support division.

Equipment Repairs / Servicing policy (For Exports)

Equipments, manufactured & exported are subjected to a well defined quality assurance (QA) plan & Factory acceptance tests (FAT). Nucleonix systems has the following policy to provide maintenance support to overseas customers either directly or through international dealers / distributors.

(a) During & after warranty :

• For minor problems, which can be handled by customers, servicing tips have been provided in the user manual / servicing manual.
• Also most of the equipments have built-in fault diagnostic features which will indicate to the user nature of problem in the equipment. Based on the this visual indication in the instrument Display, user can take corrective action or contact Nucleonix systems by email for help.
• Nucleonix systems will guide in localizing the defective part / module or sub-system by interacting with the customer if required. Skype will be used for communication.
• During warranty free replacement of sub-system or board (PCB) will be done. However customer has to send defective sub-system back to Nucleonix system for arranging replacement, at his own cost.
• During & after warranty, any Freight charges & customs clearance charges are to be borne by customers, both ways.
• If it is a manufacturing defect, then Nucleonix system will bear the replacement cost of sub-system / unit. However any Freight charges & customs clearance charges in their country are to be borne by customer.
• Of course services are free provided, the defects developed are due to normal / natural failures. Any failures due to over voltage, electrical disturbances / short circuits & because of non-use of servo-stabilizer or due to mishandling of equipment, including physical damage or breakage, then the customer has to pay for the repairs even if it is under warranty.
• After warranty, services will be similar to that of services during warranty. However, customer will have to pay for cost of parts replaced, Freight charges both ways & customs clearance charges in both the countries. Nucleonix systems plans to introduce audio visuals on web or on CDs to facilitate product demonstration, installation & minor maintenance very soon.
• In case customer wants send the equipment personally, for repairs, all the expenses are to be borne by the customer which may include VISA, Air Travel, Hotel, local Transportation etc. Only equipment repairs at our works will be free, during warranty & will be charged extra for repairs after warranty.

Calibration

Nucleonix Systems, Calibration facilities are accredited to ‘National Accreditation Board for Testing and Calibration Laboratories’ ( A Constituent Board of Quality Council of India) & an accreditation certificate issued on 17/07/2019 is shown here. Also a letter on the “Scope of Work Accreditation” is also issued by NABL. We would like to mention that hence forth all Radiation Monitors, will undergo calibration process, as certified by NABL. We will undertake calibration of even other ‘makes’, apart from ‘Nucleonix Systems’, manufactured and supplied products. Of course it is essential that other products are in working condition,when we receive them here. Please note that Nucleonix System will not be responsible for any transit damages. You are requested to cover transit insurance & inform the same with details to our staff.

How to avail calibration services:

1. You may contact our ‘ Services’ Executive Mrs. Sowmya or Quality Manger Pulla Rao on Mobile : 7331104482, Land Line : 040-29706483 / 84 / 85 Ext : 31 / 35 or by Email & send the details of the equipment / Radiation Monitor that you want to calibrate & ask for a quotation or download our quotation from our website under’ services’ button, by selecting ‘Calibration’ option, you will find download option at the bottom of ‘calibration’ procedure.

2. Once you have the quote, prepare a work order / P.O Email it & send the equipment for calibration, provided it in working condition(Nucleonix make only). If the equipment needs repairs & calibration, then send the equipment to our works, with you letter & other details as required by us. After we inspect, on receiving the equipment we will send service charges estimate / quote, including calibration charges.

3. Once we take the job for repairs / calibration, it will be updated in the ‘ Services Window’ in our website & status of repairs / calib / despatch status will be updated, periodically for your remote visibility. Also in case information given is inadequate, you can also telephonically or through email, find out current status of your job.There is no need to call our staff to know the status. In case you want to know personally you can always call.

4. In respect of other ‘makes’ ( Non – Nucleonix make) including imported Radiation Monitors, you have to send the equipment along with user manual, for calibration after you speak to our ‘Service Executive’ & on their acceptance only, unit is to be sent to our works. Only working units will be taken up for calibration. After we inspect & ensure that the unit is in working condition, we will request you to send us work order / P.O for calibration.In case it is faulty or we cannot calibrate for other technical reasons, we will return the unit. However, there will be handling charges for which includes, inspection charges by our engineer, packing, freight charges etc.

5. On completion of the job, unit(s) will be dispatched by ‘billing & despatch section’. Please note that both ways, transit insurance is not in our scope & it is to be covered by you. if you require it. Also you may indicate, if you have any preferred couriers. Alternatively we will despatch it by our regular couriers FEDEX or their nominee, if Fedex Service is not covered or speed post etc.

6. Our standard calibration charges per equipment (All types of Radiation monitors including portable survey meters, contamination monitors & Area Gamma Monitors) are Rs: 5000 + Packing + Freight charges. You can email a ‘ work order’ accepting these charges. For pocket dosimeters it is Rs: 3000/+ Packing & Freight etc. Email your work order and despatch / send the equipment to our works if it is 6 years old or less including details of mode of transport sent with docket particulars. Also mention in your work order & clearly indicate that you will agree to pay calibration charges & also equipment repair charges additionally if the unit is faulty, if it requires, repairs before we take it up for calibration.

7. You are requested to ensure good packing to avoid any transportation damages. Especially if there are external detector probes, they are to be packed with sufficient soft foam to ensure no damage in transportation, occurs. Use only the specified following mode of transportation system for dispatching on door delivery basis. XPS/GATI cargo / Courier/RPP/Speed Post parcel etc. Send the equipment on freight paid basis. (Equipments sent by other methods such as Rail/Road etc will not be collected). Also you can cover for transit insurance both ways if you wish. Nucleonix system is not responsible for any transportation damages or loss during transportation both ways. Immediately on receipt of the equipment, we will send an acknowledgement & also a proforma bill by email/ post. Based on the proforma bill, once we receive the payment, equipment will be dispatched back by similar mode of transportation as mentioned above.

Calibration Standards Lab & Facility:

We have two calibration labs. i. Low Level Calibration Lab. ii. High Dose Rate Calibration lab.

Low Level Calibration Lab :

This has a Cs-137, 165 mci standard. “Gamma Survey Instruments Calibrator” from Amersham. This calibration service has NIST Traceability standard. Calibration of all portable radiation monitors, survey meters, contamination monitors, Area monitors etc., is carried out in this lab upto 1 R/hr max dose rates. Gamma Survey instruments calibrator has Cs-137 source 161.5 mCi as on 05 Aug 2002. It is basically a gamma survey instruments calibrator procured from AEA Technologies UK/USA. Has NIST traceability accuracy within +/_ 7%

High Dose Rate Calibration Lab :

This lab has a 8 Ci , Co-60 standard housed in a CRC-2 camera, operated remotely viewed through CCTV arrangement. High dose rate survey meters, High level Area monitors etc are calibrated in this lab. This CRC-2 camera is housed in a separate concrete building. All the radiation monitors manufactured by Nucleonix Systems are authentically calibrated at this facility, before they are shipped / dispatched. CRC-2 camera has Co-60 standard obtained from Bhabha Atomic Research Centre, Mumbai. It is a certified source.
DOWNLOAD CALIBRATION CHARGES QUOTATION